Overview
At PUREFORGE, we strive to provide the best quality products and services to our customers. However, if you are not entirely satisfied with your purchase, we're here to help.
Refunds
You have 30 calendar days to request a refund from the date you received your order. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Returns Process
- Contact us at [email protected] to initiate the return process.
- We will provide you with a return shipping address.
- Send the item back to us and provide proof of shipment.
Processing Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Contact Us
If you have any questions on how to return your item to us, please contact us at [email protected].